RSS Feed

a playground of art, photos, videos, writing, music, life

 


You are here







Random Quote

Use plain, simple language, short words and brief sentences. That is the way to write English - it is the modern way and the best way. Stick to it; don't let fluff and flowers and verbosity creep in. When you catch an adjective, kill it. No, I don't mean utterly, but kill most of them - then the rest will be valuable. A wordy habit, once fastened upon a person, is as hard to get rid of as any other vice.
-- Mark Twain


 

Blog - Blog Archive by Month - Blog Archive by Tag - Search Blog and Comments

<-- Go to Previous Page

Job One

 

Business is a triangle of management, employees, and customers.

Each has a job to do.

Management provides tools and materials to employees.
Employees serve customers' needs and requests.
Customers give something to management.

And no, it's not just dollars.

Customers give their desires and opinions to management. Or at least they want to. Customers cry out for management's attention. Customers want management to listen.

Customers bid for response.

The thing is that management doesn't always do a good job of listening, and generally, when they are listening, they do a poor job of showing it.

The companies most loved are those that listen to customers and then show that they listen. Customers reward management with loyalty.

Listening is the first and most important job in any company.

 


Tags: business | listening
by Brett Rogers, 6/15/2007 1:24:32 AM
Permalink


Comments

Add Your Comment:
Name (required):
Web Site:
Remember Me:   
Content: (4000 chars remaining)
To prevent spammers from commenting, please give a one-word answer to the following trivia question:

What do you call the white fluffy things that float in the sky? (plural)